SysDevX RMA's

Click here for RMA Module demo.

  • Customer contacts dealer or customer service
  • Initial troubleshooting via tier 1 tools (status, reconfigure) - Elevate to tier 2 if required
  • Locate and raw data logs available
  • RMA created with fault reported and device status is changed
  • Unit is received and replaced - history transferred
  • Unit is evaluated reconditioned or disassembled and status changed
  • RMA history remains available to customer service building a profile for consideration in the future